Customer Care Executive

Cogenthub; Bengaluru; On-site; INR 240,000 - 360,000; Full time

Job summary

Cogenthub is seeking Customer Care Executives in Bengaluru to handle customer queries and provide effective resolutions, ensuring a positive experience. This full-time role covers rotational shifts and requires strong communication and a customer-focused mindset.

Responsibilities include handling calls, emails, or chats, accurately recording interactions, and meeting performance targets while adhering to processes and quality standards.

Qualifications

• Good verbal and written communication skills.
• Customer-oriented approach with good interpersonal skills.
• Basic computer knowledge and ability to work on multiple systems.
• Ability to handle customers professionally and patiently.
• Willingness to work in rotational shifts, including weekends if required.

Responsibilities

• Handle customer calls, emails, or chats professionally.
• Understand customer concerns and provide accurate solutions.
• Resolve customer queries within the defined turnaround time.
• Maintain a high level of customer satisfaction.
• Follow company processes, policies, and quality standards.
• Accurately record customer interactions and update relevant systems.
• Escalate complex issues to the appropriate team when required.
• Meet defined performance, quality, and productivity targets.

Skills

Customer Service

Communication Skills

Problem Solving

Active Listening

Basic Computer Knowledge

Teamwork

Time Management

Job description

Job Type: Full-time
Department: Customer Support / Operations
Experience: Freshers & Experienced Candidates
Shift: Rotational shifts / As per business requirement

Job Summary

We are looking for Customer Care Executives to handle customer queries, provide appropriate resolutions, and ensure a positive customer experience.

Key Responsibilities

• Handle customer calls, emails, or chats professionally.
• Understand customer concerns and provide accurate solutions.
• Resolve customer queries within the defined turnaround time.
• Maintain a high level of customer satisfaction.
• Follow company processes, policies, and quality standards.
• Accurately record customer interactions and update relevant systems.
• Escalate complex issues to the appropriate team when required.
• Meet defined performance, quality, and productivity targets.

Requirements

• Good verbal and written communication skills.
• Customer-oriented approach with good interpersonal skills.
• Basic computer knowledge and ability to work on multiple systems.
• Ability to handle customers professionally and patiently.
• Willingness to work in rotational shifts, including weekends if required.
• Freshers can apply; relevant customer service/BPO experience will be an advantage.

Key Skills

• Customer Service
• Communication Skills
• Problem Solving
• Active Listening
• Basic Computer Knowledge
• Teamwork
• Time Management