Customer Care Executive

IMS India Manpower Solutions; Indore District; On-site; INR 300,000 - 420,000; Full time

Job summary

IMS India Manpower Solutions is seeking professionals to handle international voice process inquiries and provide solutions to customer issues across products and services. You will engage with customers via phone, email, or chat, aiming for high satisfaction and timely resolutions.

The role requires strong communication skills and the ability to work rotating shifts, including evenings, nights, weekends, and holidays, to meet business needs.

Qualifications

• 0-2 years of experience in an International Voice Process or similar environment.
• Excellent communication skills for effective interaction with customers from diverse backgrounds.
• Ability to work on rotational shifts including evenings, nights, weekends, and holidays as per business requirements.

Responsibilities

• Handle customer inquiries via phone calls, emails, or chats to resolve their queries and concerns.
• Provide accurate and timely solutions to customers' issues related to products/services offered by the company.
• Maintain a high level of professionalism while interacting with customers, ensuring excellent customer satisfaction ratings.
• Collaborate with internal teams (e.g., sales, technical support) to resolve complex customer issues.

Job description

Roles and Responsibilities

• Handle customer inquiries via phone calls, emails, or chats to resolve their queries and concerns.
• Provide accurate and timely solutions to customers' issues related to products/services offered by the company.
• Maintain a high level of professionalism while interacting with customers, ensuring excellent customer satisfaction ratings.
• Collaborate with internal teams (e.g., sales, technical support) to resolve complex customer issues.

Job Requirements

• 0-2 years of experience in an International Voice Process or similar environment.
• Excellent communication skills for effective interaction with customers from diverse backgrounds.
• Ability to work on rotational shifts including evenings, nights, weekends, and holidays as per business requirements.