Customer Service Executive(Voice-Heavy Blended Process)

Manpowergroup Services India; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Manpowergroup Services India is seeking candidates for a Voice-Heavy Blended Process role, focusing on live phone support with some chat and email handling. The position emphasizes inbound/outbound calls and customer-employee interactions, with responsibilities across issue resolution and timely follow-ups.

Ideal applicants will have strong English communication, be detail-oriented, and comfortable working in a voice-centric environment.

Qualifications

• Excellent verbal and written communication skills in English.
• Good interpersonal skills with a customer-first mindset.
• Detail-oriented with strong organizational and multitasking skills.
• Analytical and logical problem-solving skills.
• Prior experience in customer or employee support (voice or blended) is an advantage.

Responsibilities

• Handle majority voice interactions (calls) along with supporting chat and email channels as needed.
• Log and document incidents accurately; ensure timely follow-up, tracking, escalation, and closure.
• Collaborate with cross-functional support teams to resolve requests efficiently.
• Maintain a customer-centric approach focusing on live communication (primarily calls).

Skills

English communication

Verbal communication

Written communication

Interpersonal skills

Multitasking

Analytical thinking

Job description

Role & responsibilities

Job Description Voice-Heavy Blended Process (Calls + Chats + Emails) **
Important Note:
This role is a Voice-Heavy Blended Support Process. While you will handle chats and emails as well, the majority of the work involves phone-based (inbound/outbound) customer and employee interactions.
Please apply only if you are fully comfortable with calling responsibilities.

Role Overview

Provide assistance in resolving customer and employee problems, incidents, issues, requests, and queries through a combination of calls, chats, and emails, with a strong emphasis on voice support. Coordinate with support teams to ensure timely and effective issue resolution.

Key Responsibilities

Handle majority voice interactions (calls) along with supporting chat and email channels as needed.
Log and document incidents accurately; ensure timely follow-up, tracking, escalation, and closure.
Collaborate with cross-functional support teams to resolve requests efficiently.
Maintain a customer-centric approach focusing on live communication (primarily calls).

Qualifications

Excellent verbal and written communication skills in English (strong speaking ability is mandatory).
Good interpersonal skills with a customer-first mindset.
Detail-oriented with strong organizational and multitasking skills.
Analytical and logical problem-solving skills.
Prior experience in customer or employee support (voice or blended) is an advantage.

Work Requirements

100% Work from Office
Night Shifts Only | Shift Hours: 9.5 Hours
Must be comfortable working in a voice-heavy blended (Calls + Chat + Email) process environment

Preferred candidate profile