Customer Support Executive (Blended Process)

Wipro; Kolkata District; On-site; INR 180,000 - 300,000; Full time

Job summary

Wipro is hiring for a customer support role in India. The position involves handling customer queries through Voice, Chat, and Email, delivering prompt resolutions, and maintaining high customer satisfaction.

The role requires good communication skills, basic computer knowledge, and willingness to work in rotational/night shifts. Freshers can apply and immediate joiners are preferred.

Qualifications

• Freshers can apply.
• HSC (12th Pass) candidates are eligible.
• Graduates from any discipline are welcome.
• Good verbal and written communication skills.
• Comfortable working in rotational/night shifts.
• Basic computer knowledge is required.
• Immediate joiners preferred.

Responsibilities

• Handle customer queries through Voice, Chat, and Email channels.
• Provide prompt and accurate resolutions to customer concerns.
• Deliver excellent customer service and maintain customer satisfaction.
• Document customer interactions as per process guidelines.
• Meet quality and productivity targets.

Skills

Communication skills

Computer literacy

Education

HSC / 12th pass

Graduate

Job description

Role & responsibilities

• Handle customer queries through Voice, Chat, and Email channels.
• Provide prompt and accurate resolutions to customer concerns.
• Deliver excellent customer service and maintain customer satisfaction.
• Document customer interactions as per process guidelines.
• Meet quality and productivity targets.

Eligibility Criteria

• Freshers can apply.
• HSC (12th Pass) candidates are eligible.
• Graduates from any discipline are welcome.
• Good verbal and written communication skills.
• Comfortable working in rotational/night shifts.
• Basic computer knowledge is required.
• Immediate joiners preferred.