CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Warangal; On-site; INR 300,000 - 450,000; Full time

Job summary

PeopleStrong invites applications for a Branch Operations Executive to handle day-to-day business transactions, address customer queries, and ensure quality through proper process adherence at our Warangal branch.

You will drive business growth by BD activities, cross-selling and upselling multiple products and services while maintaining data and records of daily transactions and sustaining positive relations with customers.

Qualifications

• Graduate/Post Graduate (Preferably BCOM/MCOM)
• Basic Computer Knowledge, esp. MS Office applications mandatory
• Experience in branch operations or customer service is advantageous

Responsibilities

• Handle day-to-day transactions and assist customers
• Resolve customer queries effectively and ensure process adherence
• Increase branch business through business development activities
• Consistently cross-sell and up-sell products and services
• Maintain data and records of daily transactions
• Promote and maintain positive relationships with customers and contacts

Skills

Problem solving

Logical thinking

Result orientation

Initiative

Creativity

Innovation

Teamwork

Cooperation

Flexibility

Pleasant

Smart

Education

Bachelor's degree

Master's degree

Tools

MS Office

Basic computer skills

Job description

Tohandle day to day business transactions, customer queriesandprovidee?ectiveresolution,ensurequality ofbusinessthroughproperprocessadherence.Increase the Branch business through business developmentactivities, consistently cross-sells and up-sells and Promotesmultipleproductsandservices.

Areas of Responsibility

Toensurequalityofbusinessandoperationale?ciency throughproperprocessadherenceandfacilitatesmooth functioningofbranches.Promoteandmaintainpositiverelations with all contacts, customers and potentialcustomers Promotes the products and services;consistently cross-sells and Up-sells products at everyopportunity. Responsible to handle day to daytransactionsandvaluables.Maintainalldataandrecordsrelatedtodailytransactions

Special Requirements

Graduate/Post Graduate(Preferably -BCOM/MCOM )

Compensation Band

Based on Market Standards/Internal norms

Stake Holders

MFL Sta?, Group Company Sta?, Customers

Educational Qualification

Graduate (minimum)/ Mcom added advantage

Technical Certification

BasicComputerKnowledge,esp.MSO?ceapplicationsmandatory

Skill Sets

• Ability to Prevent & Solve Problem
• Logicalthinking
• Result orientation
• Initiative
• Creativityand innovation
• Perseverance
• Team work and cooperation
• Flexibility
• Pleasant and Smart

Communication Skills

Conversant in local language and English

Remarks

HandledaytodayBranchBusinessTransactionandserving walk-inCustomers

Assets Required

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