Customer Service Executive

Muthoot Fincorp Ltd.; Hallikheda; Sur place; INR 300 000 - 420 000; Plein temps

Résumé du poste

PeopleStrong seeks a proactive candidate to manage day-to-day branch transactions, customer queries, and ensure quality through strict process adherence. The role focuses on business development, maintaining strong relationships with customers and contacts, and consistently cross-selling products and services.

The ideal candidate has a Graduate degree (MCom preferred) with solid MS Office skills, a strong sense of initiative, and a customer-first mindset.

Qualifications

• Graduate with minimum education; Postgraduate preferred (BCOM/MCOM advantageous).
• Strong communication and interpersonal skills required.
• Familiarity with basic office software and processes preferred.

Responsabilités

• Ensure quality of business and operations efficiency through proper process adherence.
• Promote and maintain positive relations with branches, contacts, customers and potential customers.
• Cross-sell and up-sell products and services at every opportunity; handle day-to-day transactions and maintain records.

Connaissances

Problem solving

Logical thinking

Result orientation

Initiative

Creativity & innovation

Perseverance

Teamwork

Flexibility

Pleasant & smart

Formation

Graduate

MCom preferred

Outils

MS Office

Description du poste

Tohandle day to day business transactions, customer queriesandprovidee?ectiveresolution,ensurequality ofbusinessthroughproperprocessadherence.Increase the Branch business through business developmentactivities, consistently cross-sells and up-sells and Promotesmultipleproductsandservices.

Areas of Responsibility

Toensurequalityofbusinessandoperationale?ciency throughproperprocessadherenceandfacilitatesmooth functioningofbranches.Promoteandmaintainpositiverelations with all contacts, customers and potentialcustomers Promotes the products and services;consistently cross-sells and Up-sells products at everyopportunity. Responsible to handle day to daytransactionsandvaluables.Maintainalldataandrecordsrelatedtodailytransactions

Special Requirements (if any)

Graduate/Post Graduate(Preferably -BCOM/MCOM )

Compensation Band

Based on Market Standards/Internal norms

Stake Holders

MFL Sta?, Group Company Sta?, Customers

Educational Quali?cation

Graduate (minimum)/ Mcom added advantage

Technical Certi?cation

BasicComputerKnowledge,esp.MSO?ceapplicationsmandatory

Skill Sets

• (a) Ability to Prevent & Solve Problem
• (b) Logicalthinking
• (c) Result orientation
• (d) Initiative
• (e) Creativityand innovation
• (f) Perseverance
• (g) Team work and cooperation
• (h) Flexibility
• (i) Pleasant and Smart

Communication Skills

Conversant in local language and English

Remarks

HandledaytodayBranchBusinessTransactionandserving walk-inCustomers