Customer Service Executive

PeopleStrong; Kalaburagi; On-site; INR 250,000 - 380,000; Full time

Job summary

PeopleStrong in Kalaburagi, Karnataka invites applications from graduates to manage day-to-day branch transactions, ensure process adherence, and support business development to increase branch performance.

The role emphasizes building positive relations with customers and contacts, cross-selling and up-selling products, and maintaining data records; basic MS Office skills are required.

Qualifications

• Graduate or Postgraduate qualification (Preferably B.Com/M.Com).
• Graduate (minimum); M.Com an added advantage.
• Basic Computer Knowledge; MS Office applications mandatory.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Facilitate smooth functioning of branches and maintain positive relations with contacts, customers and potential customers.
• Promote and maintain relationships; consistently cross-sell and up-sell products and services.
• Handle day-to-day transactions and maintain data/records related to daily transactions.

Skills

Problem solving

Logical thinking

Result orientation

Initiative

Creativity

Perseverance

Teamwork

Flexibility

Communication

Education

Graduate/B.Com/M.Com

Graduate (minimum)

Tools

MS Office

Basic Computer Knowledge

Job description

Tohandle day to day business transactions, customer queriesandprovidee?ectiveresolution,ensurequality ofbusinessthroughproperprocessadherence.Increase the Branch business through business developmentactivities, consistently cross-sells and up-sells and Promotesmultipleproductsandservices.

Areas of Responsibility

Toensurequalityofbusinessandoperationale?ciency throughproperprocessadherenceandfacilitatesmooth functioningofbranches.Promoteandmaintainpositiverelations with all contacts, customers and potentialcustomers Promotes the products and services;consistently cross-sells and Up-sells products at everyopportunity. Responsible to handle day to daytransactionsandvaluables.Maintainalldataandrecordsrelatedtodailytransactions

Special Requirements (if any)

Graduate/Post Graduate(Preferably -BCOM/MCOM )

Compensation Band

Based on Market Standards/Internal norms

Stake Holders

MFL Sta?, Group Company Sta?, Customers

Educational Qualification

Graduate (minimum)/ Mcom added advantage

Technical Certification

BasicComputerKnowledge,esp.MSO?ceapplicationsmandatory

Skill Sets

(a) Ability to Prevent & Solve Problem(b) Logicalthinking(c) Result orientation(d) Initiative (e) Creativityand innovation(f) Perseverance(g) Team work and cooperation(h) Flexibility(i) Pleasant and Smart

Communication Skills

Conversant in local language and English

Remarks

HandledaytodayBranchBusinessTransactionandserving walk-inCustomers