Customer Service Executive

PeopleStrong; Athani; On-site; INR 250,000 - 400,000; Full time

Job summary

PeopleStrong—a Bengaluru-based firm—invites applications for a branch operations role. The candidate will handle day-to-day transactions, respond to customer inquiries, and ensure adherence to process standards. The position emphasizes cross-selling and servicing customers with professionalism in a dynamic retail/branch environment.

Graduate or PG with commerce background is preferred. Proficiency in MS Office and strong communication skills are essential for success in this role.

Qualifications

• Graduate or Post Graduate is required, preferably with commerce background.
• Basic computer knowledge and MS Office applications mandatory.
• Good communication skills and ability to interact with customers.

Responsibilities

• Handle day-to-day branch transactions and assist customers with queries.
• Ensure quality of business and operational efficiency through process adherence.
• Promote and maintain positive relations with contacts and customers.
• Cross-sell and up-sell products and services to branch customers.

Skills

Problem solving

Logical thinking

Result orientation

Initiative

Creativity

Perseverance

Team work

Flexibility

Communication

Education

Graduate / Post Graduate

M.Com added advantage

Tools

MS Office

Job description

Tohandle day to day business transactions, customer queriesandprovidee?ectiveresolution,ensurequality ofbusinessthroughproperprocessadherence.Increase the Branch business through business developmentactivities, consistently cross-sells and up-sells and Promotesmultipleproductsandservices.

Areas of Responsibility

• Toensurequalityofbusinessandoperationale?ciency throughproperprocessadherenceandfacilitatesmooth functioningofbranches.Promoteandmaintainpositiverelations with all contacts, customers and potentialcustomers Promotes the products and services;consistently cross-sells and Up-sells products at everyopportunity. Responsible to handle day to daytransactionsandvaluables.Maintainalldataandrecordsrelatedtodailytransactions

Special Requirements (if any)

• Graduate/Post Graduate(Preferably -BCOM/MCOM )

Compensation Band

• Based on Market Standards/Internal norms

Entitlements

Stake Holders

• MFL Sta?, Group Company Sta?, Customers

Assets Required

• :
• Null

Personal Speci?cation

Educational Quali?cation

• Graduate (minimum)/ Mcom added advantage

Technical Certi?cation

• BasicComputerKnowledge,esp.MSO?ceapplicationsmandatory

Skill Sets

• (a) Ability to Prevent & Solve Problem(b) Logicalthinking(c) Result orientation(d) Initiative (e) Creativityand innovation(f) Perseverance(g) Team work and cooperation(h) Flexibility(i) Pleasant and Smart

Communication Skills

• Conversant in local language and English

Remarks

• HandledaytodayBranchBusinessTransactionandserving walk-inCustomers