Customer Service Executive

PeopleStrong; Nagpur District; Vor Ort; INR 200.000 - 400.000; Vollzeit

Zusammenfassung

PeopleStrong is seeking a candidate to handle day-to-day branch transactions, resolve customer queries, and ensure process adherence for quality. You will promote products and services while maintaining strong relationships with customers and contacts.

Graduate with commerce background is preferred; basic computer skills and MS Office are mandatory. The role emphasizes problem-solving, initiative, and teamwork in a fast-paced environment.

Qualifikationen

• Graduate or postgraduate qualification, preferably with commerce background.
• Basic computer skills and MS Office applications are mandatory.

Aufgaben

• Ensure quality of business and operations through proper process adherence.
• Handle day-to-day branch transactions and maintain records.
• Promote products and services; cross-sell and up-sell where possible.
• Develop business through customer relationships and follow-up.

Kenntnisse

Problem solving

Logical thinking

Result orientation

Initiative

Creativity and innovation

Perseverance

Team work

Flexibility

Pleasant and smart

Ausbildung

Graduate

MCom added advantage

Tools

MS Office applications

Jobbeschreibung

Tohandle day to day business transactions, customer queriesandprovidee?ectiveresolution,ensurequality ofbusinessthroughproperprocessadherence.Increase the Branch business through business developmentactivities, consistently cross-sells and up-sells and Promotesmultipleproductsandservices.

Areas of Responsibility

Toensurequalityofbusinessandoperationale?ciency throughproperprocessadherenceandfacilitatesmooth functioningofbranches.Promoteandmaintainpositiverelations with all contacts, customers and potentialcustomers Promotes the products and services;consistently cross-sells and Up-sells products at everyopportunity. Responsible to handle day to daytransactionsandvaluables.Maintainalldataandrecordsrelatedtodailytransactions

Special Requirements (if any)

Graduate/Post Graduate(Preferably -BCOM/MCOM )

Compensation Band

Based on Market Standards/Internal norms

Stake Holders

MFL Sta?, Group Company Sta?, Customers

Educational Qualification

Graduate (minimum)/ Mcom added advantage

Technical Certification

BasicComputerKnowledge,esp.MSO?ceapplicationsmandatory

Skill Sets

(a) Ability to Prevent & Solve Problem(b) Logicalthinking(c) Result orientation(d) Initiative (e) Creativityand innovation(f) Perseverance(g) Team work and cooperation(h) Flexibility(i) Pleasant and Smart

Communication Skills

Conversant in local language and English

Remarks

HandledaytodayBranchBusinessTransactionandserving walk-inCustomers