Customer Service Executive

Muthoot Fincorp Ltd.; Periyapatna; On-site; INR 180,000 - 300,000; Full time

Job summary

PeopleStrong, based in Karnataka, seeks a proactive professional to manage day-to-day branch operations and customer queries. The role focuses on ensuring process adherence, maintaining data and records, and promoting products and services to drive business growth.

The candidate should be a Graduate or M.Com with strong communication skills in English and the local language, plus comfort with MS Office. Handling walk-in customers and branch transactions is essential.

Qualifications

• Graduate or Post Graduate in commerce preferred
• Proficient in MS Office and basic computer skills mandatory
• Good communication in English and local language
• Experience handling day-to-day branch transactions and customer walk-ins

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence
• Facilitate smooth functioning of branches and maintain positive relations with customers and contacts
• Promote and maintain relationships, cross-sell and upsell products and services
• Handle day-to-day branch transactions and manage valuables and records

Skills

Problem solving

Logical thinking

Result orientation

Initiative

Creativity

Perseverance

Team work

Flexibility

Pleasant and Smart

Education

Graduate

MCom

Tools

MS Office

Basic Computer Knowledge

Job description

Tohandle day to day business transactions, customer queriesandprovidee?ectiveresolution,ensurequality ofbusinessthroughproperprocessadherence.Increase the Branch business through business developmentactivities, consistently cross-sells and up-sells and Promotesmultipleproductsandservices.

Areas of Responsibility

Toensurequalityofbusinessandoperationale?ciency throughproperprocessadherenceandfacilitatesmooth functioningofbranches.Promoteandmaintainpositiverelations with all contacts, customers and potentialcustomers Promotes the products and services;consistently cross-sells and Up-sells products at everyopportunity. Responsible to handle day to daytransactionsandvaluables.Maintainalldataandrecordsrelatedtodailytransactions

Special Requirements (if any)

Graduate/Post Graduate(Preferably -BCOM/MCOM )

Compensation Band

Based on Market Standards/Internal norms

Stake Holders

MFL Sta?, Group Company Sta?, Customers

Assets Required

Null

Educational Qualification

Graduate (minimum)/ Mcom added advantage

Technical Certi?cation

BasicComputerKnowledge,esp.MSO?ceapplicationsmandatory

Skill Sets

(a) Ability to Prevent & Solve Problem(b) Logicalthinking(c) Result orientation(d) Initiative (e) Creativityand innovation(f) Perseverance(g) Team work and cooperation(h) Flexibility(i) Pleasant and Smart

Communication Skills

Conversant in local language and English

Remarks

HandledaytodayBranchBusinessTransactionandserving walk-inCustomers