CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Maharashtra; On-site; INR 180,000 - 300,000; Full time

Job summary

PeopleStrong is seeking a diligent candidate to handle day-to-day branch transactions and customer queries, ensuring effective resolution and adherence to processes. The role focuses on increasing branch business through development activities and consistent cross-sells and up-sells of multiple products and services.

The successful candidate will maintain data and records, promote quality of business, and foster positive relationships with customers and contacts, while working in a dynamic,

Qualifications

• Graduate or postgraduate with BCom/MCom preferred.
• Experience in branch operations and customer handling.
• Ability to promote products and services through cross-sell and up-sell.

Responsibilities

• Ensure quality of business and operational efficiency through adherence to processes.
• Increase branch business via development activities and cross-sell/up-sell.
• Handle day-to-day transactions and valuables.
• Maintain data and records of daily transactions.

Skills

Problem solving

Logical thinking

Result oriented

Initiative

Creativity

Perseverance

Teamwork

Flexibility

Pleasant demeanor

Education

Graduate/Postgraduate (BCom/MCom preferred)

Job description

Tohandle day to day business transactions, customer queriesandprovideeïffectiveresolution,ensurequality ofbusinessthroughproperprocessadherence.Increase the Branch business through business developmentactivities, consistently cross-sells and up-sells and Promotesmultipleproductsandservices.

Areas of Responsibility

Toensurequalityofbusinessandoperationaleïfficiency throughproperprocessadherenceandfacilitatesmooth functioningofbranches.Promoteandmaintainpositiverelations with all contacts, customers and potentialcustomers Promotes the products and services;consistently cross-sells and Up-sells products at everyopportunity. Responsible to handle day to daytransactionsandvaluables.Maintainalldataandrecordsrelatedtodailytransactions

Special Requirements (if any)

Graduate/Post Graduate(Preferably -BCOM/MCOM )

Compensation Band

Based on Market Standards/Internal norms

Skill Sets

• Ability to Prevent & Solve Problem
• Logicalthinking
• Result orientation
• Initiative
• Creativityand innovation
• Perseverance
• Team work and cooperation
• Flexibility
• Pleasant and Smart

Communication Skills

Conversant in local language and English

Remarks

HandledaytodayBranchBusinessTransactionandserving walk-inCustomers