Customer Service Executive

PeopleStrong; Bengaluru; On-site; INR 250,000 - 420,000; Full time

Job summary

PeopleStrong in Bengaluru is seeking a proactive professional to manage day-to-day branch transactions, resolve customer queries, and ensure smooth operation. You will assist walk-in customers and maintain accurate daily records, while promoting products and services to grow branch business.

The ideal candidate holds a graduate degree (preferably MCom) with basic computer skills and proficiency in MS Office.

Qualifications

• Graduate (minimum) / MCom added advantage.
• Basic computer knowledge required.
• MS Office applications mandatory.

Responsibilities

• Handle day-to-day branch transactions and assist walk-in customers.
• Provide effective solutions to customer queries and ensure quality of service.
• Promote and cross-sell products and services to increase branch business.

Skills

Problem solving

Logical thinking

Result orientation

Initiative

Creativity and innovation

Perseverance

Teamwork

Flexibility

Pleasant and smart

Education

Graduate/MCom

Tools

MS Office

Basic computer knowledge

Job description

Tohandle day to day business transactions, customer queriesandprovidee?ectiveresolution,ensurequality ofbusinessthroughproperprocessadherence.Increase the Branch business through business developmentactivities, consistently cross-sells and up-sells and Promotesmultipleproductsandservices.

Areas of Responsibility

Toensurequalityofbusinessandoperationale?ciency throughproperprocessadherenceandfacilitatesmooth functioningofbranches.Promoteandmaintainpositiverelations with all contacts, customers and potentialcustomers Promotes the products and services;consistently cross-sells and Up-sells products at everyopportunity. Responsible to handle day to daytransactionsandvaluables.Maintainalldataandrecordsrelatedtodailytransactions

Special Requirements (if any)

Graduate/Post Graduate(Preferably -BCOM/MCOM )

Compensation Band

Based on Market Standards/Internal norms

Stake Holders

MFL Sta?, Group Company Sta?, Customers

Educational Qualification

Graduate (minimum)/ Mcom added advantage

Technical Certification

• BasicComputerKnowledge
• esp.MSO?ceapplicationsmandatory

Skill Sets

• Ability to Prevent & Solve Problem
• Logicalthinking
• Result orientation
• Initiative
• Creativityand innovation
• Perseverance
• Team work and cooperation
• Flexibility
• Pleasant and Smart

Communication Skills

Conversant in local language and English

Remarks

HandledaytodayBranchBusinessTransactionandserving walk-inCustomers