Customer Service Executive

Muthoot Fincorp Ltd.; Belur; On-site; INR 260,000 - 480,000; Full time

Job summary

PeopleStrong seeks a capable professional to manage daily branch operations, handle customer queries, and ensure smooth transaction processing. You will promote products and services, maintain records, and uphold process quality.

The role emphasizes relationship-building with customers and colleagues, supporting business development, and delivering reliable service across branches.

Qualifications

• Graduate minimum; BCom/MCom added advantage
• Day-to-day branch operations, customer service and transaction handling
• Basic computer knowledge including MS Office applications

Responsibilities

• Handle day-to-day branch business transactions and serve walk-in customers
• Promote and maintain positive relations with contacts, customers, and potential customers
• Cross-sell and up-sell products and services at every opportunity
• Maintain data and records related to daily transactions
• Ensure quality and operational efficiency through proper process adherence

Skills

Problem solving

Logical thinking

Result orientation

Initiative

Creativity & innovation

Perseverance

Team work

Flexibility

Pleasant & smart

Education

Graduate

MCom advantageous

Tools

MS Office

Job description

Tohandle day to day business transactions, customer queriesandprovidee?ectiveresolution,ensurequality ofbusinessthroughproperprocessadherence.Increase the Branch business through business developmentactivities, consistently cross-sells and up-sells and Promotesmultipleproductsandservices.

Areas of Responsibility

Toensurequalityofbusinessandoperationale?ciency throughproperprocessadherenceandfacilitatesmooth functioningofbranches.Promoteandmaintainpositiverelations with all contacts, customers and potentialcustomers Promotes the products and services;consistently cross-sells and Up-sells products at everyopportunity. Responsible to handle day to daytransactionsandvaluables.Maintainalldataandrecordsrelatedtodailytransactions

Special Requirements (if any)

Graduate/Post Graduate(Preferably -BCOM/MCOM )

Compensation Band

Based on Market Standards/Internal norms

Stake Holders

MFL Sta?, Group Company Sta?, Customers

Educational Quali?cation

Graduate (minimum)/ Mcom added advantage

Technical Certi?cation

BasicComputerKnowledge,esp.MSO?ceapplicationsmandatory

Skill Sets

• (a) Ability to Prevent & Solve Problem
• (b) Logicalthinking
• (c) Result orientation
• (d) Initiative
• (e) Creativityand innovation
• (f) Perseverance
• (g) Team work and cooperation
• (h) Flexibility
• (i) Pleasant and Smart

Communication Skills

Conversant in local language and English

Remarks

HandledaytodayBranchBusinessTransactionandserving walk-inCustomers