Customer Service Executive

Tata Capital; Visakhapatnam; On-site; INR 250,000 - 450,000; Full time

Job summary

Tata Capital in Visakhapatnam is seeking a customer service associate to address inquiries, provide product information, and ensure high customer satisfaction. You will build lasting relationships and collaborate with internal teams to resolve complex issues.

Maintain thorough knowledge of Tata Capital products and identify opportunities to upsell or cross-sell in a respectful, professional manner, contributing to customer loyalty and business growth.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and maintain a thorough understanding of company products and services.

Job description

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and maintain a thorough understanding of company products and services.
• Identify opportunities to upsell or cross-sell products or services.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.