Customer Service Executive

Tata Capital; Ludhiana; On-site; INR 201,000 - 335,000; Full time

Job summary

Tata Capital in Ludhiana is seeking a customer service professional to handle inquiries, resolve issues, and ensure satisfaction for our clients. You will respond promptly, collaborate with internal teams, and build lasting relationships with customers.

Ideal candidates demonstrate strong communication, problem-solving, and a proactive approach to upsell relevant products or services while maintaining a high standard of service in a fast-paced environment.

Qualifications

• Customer service orientation and client liaison skills.
• Clear communication with customers and teams across departments.
• Ability to identify and address customer needs effectively.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service and ensure satisfaction.
• Respond to customer complaints and concerns promptly.
• Collaborate with internal teams to improve customer experience.
• Develop and maintain strong relationships with customers.
• Identify opportunities to upsell and cross-sell products or services.

Skills

Customer service

Communication

Problem solving

Job description

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service and ensure satisfaction.
• Respond to customer complaints and concerns promptly.
• Collaborate with internal teams to improve customer experience.
• Develop and maintain strong relationships with customers.
• Identify opportunities to upsell and cross-sell products or services.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.