Customer Service Executive

Tata Capital; Jammu district; On-site; INR 300,000 - 420,000; Full time

Job summary

Tata Capital is seeking a customer service representative to handle inquiries through multiple channels and build strong customer relationships.

You will collaborate with internal teams to resolve issues, analyze feedback, and look for opportunities to upsell while maintaining high service standards.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through various communication channels.
• Develop and maintain strong relationships with customers to ensure satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Analyze customer feedback to improve overall customer experience.
• Identify opportunities to upsell and cross-sell products or services.

Job description

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through various communication channels.
• Develop and maintain strong relationships with customers to ensure satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Analyze customer feedback to improve overall customer experience.
• Identify opportunities to upsell and cross-sell products or services.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.