Customer Service Executive

Tata Capital; Kanyakumari; On-site; INR 279,000 - 446,000; Full time

Job summary

Tata Capital in India is seeking a proactive customer service representative to handle inquiries, provide timely information about products or services, and build lasting relationships with customers.

You will collaborate with internal teams to resolve complex complaints and develop process improvements to enhance the customer experience, while maintaining high product knowledge to support customers effectively.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high product knowledge to effectively support customers.

Job description

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high product knowledge to effectively support customers.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.