Customer Service Executive

B&S Group; Vadodara; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

Free cab facility for female staff

Job summary

B&S Group is seeking a customer service professional in Gujarat (Vadodara) to manage inquiries via phone, email, and fax, coordinate with internal teams, and ensure timely delivery updates. The role requires MS Excel proficiency and strong English communication skills.

Working timings follow India schedules with occasional Saturday presence to align with UK operations; free cab facility for female staff is provided. Minimum 2–5 years in customer service is preferred.

Qualifications

• 2–5 years of customer service experience.
• Proficient in MS Excel.
• Good English communication.

Responsibilities

• Attend to and resolve queries received on phone, emails and fax from customers, sales and credit control departments.
• Attend to complaints per company guidelines and policy.
• Coordinate with departments to resolve queries within a set time frame.
• Chase deliveries with transport/courier companies and inform customers of ETAs.
• Trace missing parcels/goods and revert to customers.
• Handle queries from Wholesale accounts and ensure timely responses.
• Inform customers of any expected delivery delays.
• Handle irate customers and manage expectations.
• Coordinate with courier services for deliveries, collections and pending queries.
• Follow up on discrepancies in returns.

Skills

Customer service

MS Excel

English communication

Job description

Job Timings: Monday to Friday and may have to come in on Saturday if required, to suit UK

Working Timings,

• March to September India timing is 01:00PM to 10:00PM
• October to March India timing is 02:00PM to 11:00PM

Free cab facility for Female Staff (Pick & Drop)

Role & responsibilities

• Attend to and resolve queries received on phone, emails and fax from customers, sales and credit control departments
• Attend to complaints in accordance with the companys guidelines and policy
• Coordinate with various departments to resolve queries within a stipulated time frame
• Chase deliveries with the transport/courier companies and revert to the customer with ETAs.
• Trace missing parcels/goods and revert to the customer
• Handle queries from Wholesale accounts allocated and ensure all queries are dealt with promptly and correctly
• Inform customers of any expected delivery delays
• Handle irate customers and manage their expectation
• Coordinate with Courier services to chase deliveries, collection and pending queries.
• Chase customers for in regard to discrepancy in Returns

Preferred candidate profile

• Minimum 2 to 5 year experience from Customer service,
• Should be Good in MS Excel.
• Should be good in English communication.