Customer Service Executive

Airlift USA Inc; Coimbatore District; On-site; INR 180,000 - 240,000; Full time

Job summary

Airlift USA Inc is seeking a customer support associate in India to respond to inquiries via phone, email, and chat, and to assist with shipments, bookings, and documentation.

The role involves coordinating with the operations team to ensure smooth cargo movement, maintaining records, and delivering high-quality customer service. Fresher-friendly with a willingness to work night shifts and a basic freight-forwarding understanding is a plus.

Qualifications

• Excellent written and verbal communication.
• Fresher with basic understanding of customer support concepts.
• Willingness to work night shifts.
• Basic understanding of freight forwarding industry is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer issues related to shipments, bookings, and documentation.
• Coordinate with operations team for smooth cargo movement.
• Maintain accurate records and update customer interactions.
• Provide excellent customer service and support.

Skills

Multilingual communication

Customer support tools proficiency

Shift flexibility

Freight knowledge

Empathy and patience

Multitasking and prioritization

Customer service processes

Independent work

Job description

Location: TN

Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Resolve customer issues related to shipments, bookings, and documentation
• Coordinate with operations team for smooth cargo movement
• Maintain accurate records and update customer interactions
• Provide excellent customer service and support

Requirements

• Good communication skills (written and verbal)
• Fresher with basic knowledge of customer support concepts
• Willingness to work in night shift
• Basic understanding of freight forwarding industry is a plus

Skills

• Multilingual proficiency for effective communication in India s diverse market.
• Proficiency in using customer support software and tools.
• Flexibility in working shifts or extended hours to ensure excellent customer support.
• Empathetic and patient approach while interacting with customers.
• Ability to multitask and prioritise multiple tasks.
• Knowledge of customer service processes and best practices.
• Ability to work with minimal supervision.
• Basic understanding of freight forwarding industry