Customer Service Executive - Retail Sales

Living Liquidz; Mumbai; On-site; INR 200,000 - 260,000; Full time

Job summary

Living Liquidz in Mumbai is seeking Tele-Sales Executives to handle customer inquiries via inbound/outbound calls, WhatsApp, emails and other channels, ensuring a positive sales experience throughout the process. You will place orders, follow up with customers, coordinate with internal teams, maintain records, and strive to meet monthly sales targets in a fast-paced environment.

This role requires strong English communication, basic computer skills, and the ability to work in the specified

Qualifications

• Excellent English communication skills.
• Basic computer knowledge and MS Office proficiency.
• Ability to handle customer queries politely and professionally.
• Strong listening and problem-solving abilities.
• Ability to work in a fast-paced environment.

Responsibilities

• Attend inbound calls and respond to customer queries professionally and place the orders.
• Make outbound calls to customers for follow-ups, feedback, and service updates.
• Reply to customer messages via WhatsApp, email, and other communication platforms.
• Resolve customer complaints and provide appropriate solutions.
• Maintain accurate records of customer interactions and updates.
• Coordinate with internal teams to ensure timely resolution of customer concerns.
• Follow up with customers to ensure satisfaction.
• Achieve assigned sales targets monthly.

Skills

English communication

Customer service

MS Office

Basic computer skills

Listening and problem-solving

Adaptability in fast-paced environment

Tools

MS Office

Job description

Customer Service / Tele-Sales Executive

Timing - 2pm to 11pm ( 6 days working)

Job Summary

We are looking for Tele-Sales Executives to handle customer's sales inquiries through inbound calls, outbound calls, WhatsApp messages, emails, and other communication channels. The candidate will be responsible for providing information, resolving customer queries, and ensuring a positive customer experience during the entire sales process.

Key Responsibilities

• Attend inbound calls and respond to customer queries professionally and place the orders.
• Make outbound calls to customers for follow-ups, feedback, and service updates.
• Reply to customer messages via WhatsApp, email, and other communication platforms.
• Resolve customer complaints and provide appropriate solutions.
• Maintain accurate records of customer interactions and updates.
• Coordinate with internal teams to ensure timely resolution of customer concerns.
• Follow up with customers to ensure satisfaction.
• Achieve assigned sales targets monthly.

Required Skills

• Good communication skills in English.
• Basic computer knowledge and MS Office skills.
• Ability to handle customer queries politely and professionally.
• Good listening and problem-solving skills.
• Ability to work in a fast-paced environment.