Customer Support Executive

Spinny; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Opportunity to work with a leading car

Learning and development opportunities

Career growth opportunities

Professional and supportive work env

Job summary

Spinny in Gurugram is seeking Customer Support Executives to join our team. You will handle customer queries, coordinate with internal teams, and ensure a smooth customer experience with strong emphasis on timely resolutions.

The role requires excellent Hindi and English communication, a customer-focused attitude, and basic CRM knowledge. Freshers with good communication are welcome in a fast-paced automotive service environment.

Qualifications

• Excellent verbal communication in Hindi and English.
• Good listening and problem-solving skills.
• Customer-focused attitude with a willingness to help.
• Basic computer knowledge and ability to work on CRM/software systems.
• Ability to work in a fast-paced environment.
• Freshers with good communication skills are also welcome to apply.

Responsibilities

• Handle customer calls and resolve queries related to vehicle servicing, repairs, bookings, and other services.
• Provide accurate information to customers regarding service status, appointments, pricing, and timelines.
• Coordinate with workshops, service teams, and other internal departments to resolve customer issues.
• Follow up with customers regarding service updates and pending concerns.
• Maintain a professional and positive attitude while interacting with customers.
• Record customer interactions, complaints, and resolutions accurately in the system.
• Escalate complex or unresolved issues to the appropriate team.
• Ensure timely follow-up and closure of customer complaints.
• Maintain service quality and achieve assigned customer support KPIs.
• Build positive relationships with customers and contribute to customer satisfaction.

Skills

Customer Handling

Communication Skills

Problem Solving

Active Listening

Complaint Resolution

CRM Knowledge

Follow-up & Coordination

Teamwork

Tools

CRM Software

Job description

Working Days: 6 Days Working

Shift: 9 Hours

About the Role

We are looking for enthusiastic and customer-focused Customer Support Executives to join our team . The candidate will be responsible for handling customer queries, providing timely resolutions, coordinating with internal teams, and ensuring a smooth and positive customer experience.

Key Responsibilities

• Handle customer calls and resolve queries related to vehicle servicing, repairs, bookings, and other services.
• Provide accurate information to customers regarding service status, appointments, pricing, and timelines.
• Coordinate with workshops, service teams, and other internal departments to resolve customer issues.
• Follow up with customers regarding service updates and pending concerns.
• Maintain a professional and positive attitude while interacting with customers.
• Record customer interactions, complaints, and resolutions accurately in the system.
• Escalate complex or unresolved issues to the appropriate team.
• Ensure timely follow-up and closure of customer complaints.
• Maintain service quality and achieve assigned customer support KPIs.
• Build positive relationships with customers and contribute to customer satisfaction.

Candidate Requirements

• Excellent verbal communication skills in Hindi and English.
• Good listening and problem-solving skills.
• Customer-focused attitude with a willingness to help.
• Basic computer knowledge and ability to work on CRM/software systems.
• Ability to work in a fast-paced environment.
• Candidates with prior experience in customer support, BPO, automotive, or service industries will be preferred.
• Freshers with good communication skills are also welcome to apply.

Key Skills

• Customer Handling
• Communication Skills
• Problem Solving
• Active Listening
• Complaint Resolution
• CRM Knowledge
• Follow-up & Coordination
• Teamwork

Benefits

• Opportunity to work with a leading automotive service platform.
• Learning and development opportunities.
• Career growth opportunities.
• Professional and supportive work environment.