CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Tanguturu; On-site; INR 180,000 - 320,000; Full time

Job summary

PeopleStrong in Tanguturu, Andhra Pradesh, India seeks a candidate for branch-focused roles in lending and financial services. The position emphasizes process discipline, relationship-building with customers, and achieving branch profitability through proactive product promotion.

The ideal candidate is a graduate with freshers or up to 1 year of relevant experience, capable of working in local language and English, and ready to contribute to cross-selling and referral marketing efforts.

Qualifications

• Graduate with freshers or 1 year experience in lending / financial services.
• Ability to promote products and services and build relationships with customers
• Strong communication skills in local language and English, with accuracy in documentation

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with customers.
• Achieve productivity to meet branch profitability targets.
• Cross-sell and upsell products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain data and records related to daily transactions.
• Retain customers by focusing on improving their financial well‑being

Skills

Process knowledge

Cross selling

Business development

Communication skills

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services