CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Dungarpur; On-site; INR 180,000 - 340,000; Full time

Job summary

PeopleStrong in India is seeking a Graduate with fresh or 1 year of experience in lending/financial services to drive branch growth. You will promote products, build customer relationships, and handle day-to-day transactions while maintaining records to support profitability.

The role requires good communication in local language and English, with a focus on cross-selling and regional customer engagement to boost financial well-being.

Qualifications

• Graduate degree is required.
• Freshers or 1 year of lending/financial services experience.
• Proficiency in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with customers and potential customers.
• Achieve productivity to meet branch profitability targets.
• Promote products and services; cross-sell and upsell at every opportunity.
• Conduct promotional activities for marketing and drive referral programs.
• Handle day-to-day transactions and valuables; maintain data/records.
• Retain customers by improving their financial well-being.

Skills

Process Knowledge

Cross Selling / Upselling

Business Development

Communication Skills – English & local

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services