CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Mainpuri; On-site; INR 180,000 - 240,000; Full time

Job summary

PeopleStrong in Mainpuri, Uttar Pradesh invites fresh graduates or candidates with up to 1 year of experience in lending/financial services to join our branch team. You will promote products and services, cross-sell and upsell where appropriate, handle day-to-day transactions, and maintain accurate records to support branch profitability.

Strong communication in local language and English, combined with process orientation, will help you excel as you contribute to customer satisfaction and

Qualifications

• Graduate with a willingness to learn on the job.
• Freshers or up to 1 year of experience in lending/financial services.
• Proficient communication in local language and English.

Responsibilities

• Promote and maintain relations with customers and prospects.
• Cross-sell and upsell products at every opportunity.
• Handle day-to-day transactions and manage cash/valuables.
• Maintain data and records related to daily transactions.
• Contribute to branch profitability and customer satisfaction.

Skills

Process orientation

Cross selling / upselling

Business development

Communication skills (local language &

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services