CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Visakhapatnam; On-site; INR 180,000 - 300,000; Full time

Job summary

PeopleStrong in Visakhapatnam is seeking a graduate to join our lending/financial services team. The role emphasizes quality business and operational efficiency through strict process adherence, branch support, and building strong relationships with customers and prospects.

You will promote products, cross-sell and upsell at every opportunity, participate in promotional activities and referral programs, handle day-to-day transactions and valuables, and maintain accurate data and records to help

Qualifications

• Graduate degree required.
• Familiarity with lending/financial services preferred.
• Proficiency in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and smooth function of branches.
• Promote and maintain positive relations with contacts, customers, and potential customers.
• Achieve productivity targets to support branch profitability.
• Promote products and services; cross-sell and upsell at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain data and records related to daily transactions.
• Retain customers by contributing to their financial well-being.

Skills

Process knowledge

Cross selling / upselling

Business development

Communication skills (local language +

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services