CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; NTR; On-site; INR 300,000 - 450,000; Full time

Job summary

PeopleStrong in India is seeking a Graduate with fresh or up to 1 year experience in lending/financial services to drive branch operations and customer outreach.

You will promote products, maintain relationships with customers and prospects, and ensure accurate records while supporting branch profitability and customers' financial well-being.

Qualifications

• Educational qualification: Graduate.
• Experience: Freshers or up to 1 year in lending/financial services.
• Strong communication in local language and English.

Responsibilities

• Ensure quality business and branch efficiency through process adherence.
• Promote and maintain positive relations with customers and prospects.
• Meet productivity targets to support branch profitability.
• Cross-sell and upsell products at every opportunity.
• Drive marketing activities and customer referrals.
• Handle day-to-day transactions and protect valuables.
• Maintain daily transaction data and records.
• Aim to transform lives by improving customers' financial well-being.

Skills

Process Knowledge/ Orientation

Cross Selling / Upselling Skills

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services