CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Sivagangai; On-site; INR 200,000 - 300,000; Full time

Job summary

PeopleStrong in Tamil Nadu, Sivagangai district, seeks a Graduate with up to 1 year in lending/financial services to drive customer relations and cross-sell products. You will manage day-to-day transactions, maintain records, and contribute to branch profitability while promoting services to customers and prospects.

The role emphasizes process adherence, effective communication in the local language and English, and building long-term customer relationships to transform financial well-being.

Qualifications

• Graduate with freshers or up to 1 year of experience in lending/financial services.
• Strong cross-selling and upselling abilities with a focus on customer acquisition.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence across branches.
• Promote and maintain positive relations with customers and potential customers.
• Achieve productivity targets and contribute to branch profitability.
• Cross-sell and upsell products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables and maintain related data/records.
• Retain customers by improving their financial well-being.

Skills

Process Knowledge

Cross Selling

Upselling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services