CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Sonipat; On-site; INR 250,000 - 380,000; Full time

Job summary

PeopleStrong in Haryana seeks a Graduate with up to 1 year in lending or financial services to promote products, build customer relations, and contribute to branch profitability through effective cross-selling.

You will engage with customers, drive promotions, and support day-to-day transactions while maintaining accurate data and records. Strong communication in English and local language is essential for success.

Qualifications

• Graduate with a keen interest in lending/financial services.
• Willingness to learn and adapt to product offerings and processes.
• Strong communication skills in English and the local language.

Responsibilities

• Promote and maintain relationships with customers and prospects.
• Cross-sell and up-sell products at every opportunity to meet targets.
• Drive customer acquisition through promotions and referral programs.
• Handle day-to-day transactions and maintain accurate records.
• Support branch profitability by achieving productivity targets.

Skills

Process Knowledge

Cross Selling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services