CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Kalaiyarkovil; On-site; INR 250,000 - 420,000; Full time

Benefits offered by this job

None

Job summary

PeopleStrong in India is seeking a Graduate with 0-1 year experience in lending/financial services to drive customer acquisition and promote financial products. The role focuses on delivering branch efficiency, maintaining relationships, and processing daily transactions within a customer-centric environment.

Ideal candidates communicate effectively in local language and English, and are eager to contribute to profitable branch operations and ongoing referrals.

Qualifications

• Graduate with awareness of lending/financial services.
• Strong communication skills in local language and English.
• Ability to promote and cross-sell financial products.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers.
• Achieve desired productivity to meet and contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and upsells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Skills

Process Knowledge

Cross Selling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services