CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp; Tiruchirappalli; On-site; INR 250,000 - 400,000; Full time

Job summary

PeopleStrong in Tiruchirappalli is seeking a Graduate to join as a customer acquisition and process-oriented executive in lending/financial services. You will promote products, cross-sell and upsell, handle day-to-day transactions, and maintain records while building relationships.

The role emphasizes clear communication in the local language and English, assisting branch operations, and contributing to profitability through compliant process adherence.

Qualifications

• Graduate with any discipline.
• Freshers / 1 year experience in lending / financial services.

Responsibilities

• Promote products and services to customers.
• Cross-sell and upsell at every opportunity.
• Manage day-to-day transactions.
• Maintain data and records of daily transactions.
• Build positive relations with customers and drive referrals.
• Support branch profitability targets.

Skills

Process Knowledge

Cross Selling

Business Development

Communication

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services