CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Patiala District; On-site; INR 240,000 - 380,000; Full time

Job summary

PeopleStrong in Patiala, India, seeks a fresh Graduate for a role in lending/financial services. You will support branch operations, maintain customer relations, and drive cross-selling and referrals to grow the customer base. Freshers are welcome, with familiarity in local language and English.

Role focuses on process adherence, data accuracy, and contributing to branch profitability while promoting financial products and services to customers.

Qualifications

• Graduate degree required.
• Freshers or up to 1 year experience in lending/financial services.
• Good communication in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through process adherence and branch support.
• Promote and maintain positive relations with customers and prospects.
• Cross-sell and upsell products to meet profitability targets.
• Drive marketing activities and referrals to acquire customers.
• Handle day-to-day transactions and maintain data/records of daily activity.
• Contribute to branch profitability and productivity.

Skills

Process Knowledge

Cross Selling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services