Customer Service Executive

MACOM; Sonipat; On-site; INR 300,000 - 420,000; Full time

Job summary

MACOM in Haryana (India) is seeking a Customer Support Associate to interact with customers via WhatsApp, email, and phone, resolving queries, processing orders, and delivering accurate product information.

You will respond promptly with empathy and a consistent brand voice, handle complaints and escalations by identifying root causes and coordinating with operations and logistics, and maintain records using CRM tools or spreadsheets to support retention.

Responsibilities

• Interact with customers through WhatsApp, email, and calls to resolve queries, manage orders, and provide accurate information about our products.
• Respond promptly to customer messages, ensuring clarity, empathy, and a consistent brand tone.
• Handle complaints and escalations professionally identify root causes and coordinate with the operations and logistics teams for quick resolution.
• Maintain proper records of customer interactions, feedback, and resolutions using CRM tools or spreadsheets.
• Assist with customer feedback collection, subscription renewals, and follow-ups to enhance retention.

Job description

• Interact with customers through WhatsApp, email, and calls to resolve queries, manage orders, and provide accurate information about our products.
• Respond promptly to customer messages, ensuring clarity, empathy, and a consistent brand tone.
• Handle complaints and escalations professionally identify root causes and coordinate with the operations and logistics teams for quick resolution.
• Maintain proper records of customer interactions, feedback, and resolutions using CRM tools or spreadsheets.
• Assist with customer feedback collection, subscription renewals, and follow-ups to enhance retention.