Customer Care Executive

Quality Enviro Engineers Limited; Sanjay Nagar; On-site; INR 300,000 - 420,000; Full time

Job summary

Quality Enviro Engineers Limited is seeking a Customer Service Executive to join our team in Uttar Pradesh. You will handle customer complaints and queries via phone, email, and chat, resolving issues promptly and professionally to maintain customer satisfaction.

This role focuses on after-sales support, building strong customer relationships through effective communication and empathy, and timely problem-solving, with opportunities to identify upsell/cross-sell possibilities based on customer

Responsibilities

• Handle customer complaints and queries via phone calls, emails, and chats to resolve issues promptly and professionally.
• Provide excellent after-sales service by ensuring timely resolution of technical problems related to products or services.
• Develop strong relationships with customers through effective communication, empathy, and problem-solving skills.
• Identify opportunities for upselling and cross-selling relevant products or services based on customer needs.
• Maintain accurate records of all interactions with customers using CRM software.

Job description

Roles and Responsibilities

• Handle customer complaints and queries via phone calls, emails, and chats to resolve issues promptly and professionally.
• Provide excellent after-sales service by ensuring timely resolution of technical problems related to products or services.
• Develop strong relationships with customers through effective communication, empathy, and problem-solving skills.
• Identify opportunities for upselling and cross-selling relevant products or services based on customer needs.
• Maintain accurate records of all interactions with customers using CRM software.