Customer Care Executive

R For Rabbit Baby Products; Ahmedabad District; On-site; INR 250,000 - 420,000; Full time

Job summary

R For Rabbit Baby Products in Ahmedabad requires a customer service executive to handle inquiries through WhatsApp, calls, and ticketing while ensuring timely, professional responses. You will maintain accurate customer records and work with internal teams to resolve escalations.

The role expects 1–3 years of experience, a Graduate or Diploma, and strong Hindi/English communication. Proficiency in Excel and familiarity with ticketing systems are preferred; roster-based shifts apply.

Qualifications

• Graduate or Diploma in any stream.
• Strong verbal and written communication in Hindi and English.

Responsibilities

• Handle customer queries and complaints via WhatsApp, phone, and ticketing systems.
• Provide timely, accurate responses to ensure customer satisfaction.
• Manage and update customer records accurately.
• Use Excel for basic reporting and data entry.
• Coordinate with internal teams to resolve escalated cases.
• Follow SLA timelines and maintain performance metrics.
• Continuously improve product knowledge and communication skills.
• Roster-based work schedule.

Skills

Active listening

Problem solving

Empathy

Verbal communication

Education

Graduate

Diploma holder

Tools

WhatsApp

Ticketing

Excel

Job description

Key Responsibilities

• Handle customer queries and complaints through WhatsApp, phone calls, and ticketing systems.
• Provide timely, accurate, and professional responses to ensure customer satisfaction.
• Manage and update customer records in the system, ensuring accuracy of information.
• Use Excel for basic reporting, data entry, and tracking customer issues.
• Coordinate with internal teams to resolve escalated cases efficiently.
• Convince and retain customers by providing suitable solutions and building trust.
• Follow SLA timelines and maintain performance metrics (response time, resolution rate, FCR, CSAT).
• Continuously improve knowledge of products, processes, and customer interaction skills.

Required Skills & Qualifications

• Education: Graduate / Diploma holder (any stream).
• Languages: Strong verbal and written communication skills in Hindi & English.
• Technical Skills:
• Basic Excel (data entry, filters, reports).
• Familiarity with Whats App messaging / Ticketing.
• Customer Handling Skills:
• Active listening and problem-solving abilities. Effective Communication.
• Persuasive and empathetic communication. Respond promptly to customer queries.
• Ability to manage difficult customers calmly and professionally. Verify customer details before taking action. Follow up on pending cases within the committed timelines.
• Acknowledge the customers emotions. Make the customer feel heard and valued. Confirm that the customers issue has been resolved.
• Ensure the customer fully understands the resolution.
• Maintain a polite, friendly, and confident tone. Focus on solutions rather than limitations.
• Take responsibility for resolving the customers concern. Have a strong understanding of products, policies, and processes.
• Work Environment: Flexibility to work in a roster-based schedule.
• Experience: 1-3 years of experience in customer service (preferred).

Key Attributes

• Customer-Centric Mindset
• High level of patience and adaptability.
• Quick learner with ability to handle multitasking.
• Team player with accountability.
• Professionalism/ Adaptability