Customer Service Executive

IMR Soft India; Bengaluru; On-site; INR 250,000 - 350,000; Full time

Job summary

IMR Soft India in Bengaluru seeks a dedicated customer support professional to handle calls, emails, and chats with professionalism. You will provide accurate product/service information and record interactions in Zoho CRM.

Identify upsell opportunities, escalate complex issues when needed, and contribute to a responsive, customer-focused team. This role suits proactive communicators aiming to enhance satisfaction.

Qualifications

• Handle customer calls, emails, and chats to resolve queries in a timely and professional manner.
• Provide accurate information about products/services to customers through effective communication.
• Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs.

Responsibilities

• Handle customer calls, emails, and chats to resolve queries in a timely and professional manner.
• Provide accurate information about products/services to customers through effective communication.
• Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs.
• Maintain records of all interactions with customers using CRM software (e.g., Zoho).
• Escalate complex issues to senior team members or supervisors when necessary.

Job description

Roles and Responsibilities

• Handle customer calls, emails, and chats to resolve their queries and concerns in a timely and professional manner.
  


• Provide accurate information about products/services to customers through effective communication.
  


• Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs.
  


• Maintain records of all interactions with customers using CRM software (e.g., \"Zoho\").
  


• Escalate complex issues to senior team members or supervisors when necessary.