Customer Care Executive

ABATE AS; Malappuram; On-site; INR 201,000 - 312,000; Full time

Job summary

ABATE AS in India is seeking a Customer Care Executive to provide excellent service to customers. You will handle inquiries, resolve complaints, and ensure a positive experience through clear communication and problem-solving.

Join a dynamic team in Kerala; you will maintain records, process orders and returns, and collaborate with other departments to improve service quality. Location: Malappuram, Kerala. This role emphasizes customer satisfaction and timely responses to all inquiries.

Qualifications

• Customer service experience preferred.
• Strong communication and problem-solving skills.
• Ability to resolve inquiries and complaints effectively.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve customer complaints and provide appropriate solutions in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Provide information about products, services, and company policies.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Escalate complex issues to the appropriate department when necessary.
• Process customer orders, returns, refunds, and exchanges as required.
• Meet customer satisfaction and performance targets.
• Work collaboratively with team members and other departments to improve customer service.

Job description

Job Summary

We are looking for a customer-focused and enthusiastic Customer Care Executive to provide excellent service to our customers. The ideal candidate will handle customer inquiries, resolve complaints, and ensure a positive customer experience through effective communication and problem-solving skills.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve customer complaints and provide appropriate solutions in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Provide information about products, services, and company policies.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Escalate complex issues to the appropriate department when necessary.
• Process customer orders, returns, refunds, and exchanges as required.
• Meet customer satisfaction and performance targets.
• Work collaboratively with team members and other departments to improve customer service.