Customer Support Executive

Flyshop; Delhi; On-site; INR 250,000 - 400,000; Full time

Job summary

Flyshop in Delhi, India, is seeking a Customer Support Executive to deliver exceptional service across phone, email, WhatsApp, and chat. You will handle inquiries, resolve issues, and coordinate with internal teams to ensure a seamless customer experience.

The role requires effective communication and problem-solving skills to maintain high customer satisfaction and must maintain accurate CRM records for all interactions.

Qualifications

• Role requires effective communication, problem-solving, and cross-team coordination.
• Delivers customer service across multiple communication channels.
• Addresses inquiries, resolves issues, and maintains high satisfaction.
• Maintains accurate records of customer interactions in CRM.

Responsibilities

• Respond to customer queries via phone, email, WhatsApp, and chat in a timely and professional manner.
• Assist customers with bookings, cancellations, rescheduling, refunds, and other service-related requests.
• Coordinate with Operations, Sales, and Technical teams to ensure prompt issue resolution.
• Follow up with customers to ensure complete resolution and satisfaction.
• Adhere to company policies, service standards, and quality guidelines while delivering excellent customer support.

Skills

Communication skills

Problem-solving

Coordination

Multichannel support

Tools

CRM software

Job description

Role

The Customer Support Executive is responsible for delivering exceptional customer service by addressing inquiries, resolving issues, and ensuring a seamless customer experience across multiple communication channels. The role requires effective communication, problem-solving skills, and close coordination with internal teams to maintain high customer satisfaction.

Key Responsibilities

• Respond to customer queries via phone, email, WhatsApp, and chat in a timely and professional manner.
• Assist customers with bookings, cancellations, rescheduling, refunds, and other service-related requests.
• Resolve customer concerns efficiently and escalte complex issues when required.
• Maintain accurate records of customer interactions in the CRM or support system.
• Coordinate with Operations, Sales, and Technical teams to ensure prompt issue resolution.
• Follow up with customers to ensure complete resolution and satisfaction.
• Adhere to company policies, service standards, and quality guidelines while delivering excellent customer support.