Customer Support Executive

Deependra Singh; Gurugram District; On-site; INR 279,000 - 391,000; Full time

Job summary

Deependra Singh is seeking a Customer Support Representative in Gurugram, Haryana to assist customers via phone, email, and chat, resolving queries and concerns with professionalism. You will handle inbound calls, document interactions in CRM, and work to meet call-handling time, resolution, and quality targets while collaborating with the team to improve service delivery.

The role requires a proactive attitude and strong communication skills to ensure customer satisfaction.

Responsibilities

• Provide customer support through phone calls, emails, or chats to resolve customer queries and concerns.
• Handle inbound customer calls, address their issues, and escalation of complex problems when necessary.
• Maintain accurate records of all interactions with customers using CRM software.
• Meet performance targets for call handling time, resolution rates, and quality metrics.
• Collaborate with team members to achieve process goals and improve overall service delivery.

Job description

Roles and Responsibilities

• Provide customer support through phone calls, emails, or chats to resolve customer queries and concerns.
• Handle inbound customer calls, address their issues, and escalation of complex problems when necessary.
• Maintain accurate records of all interactions with customers using CRM software.
• Meet performance targets for call handling time, resolution rates, and quality metrics.
• Collaborate with team members to achieve process goals and improve overall service delivery.