Customer Service Executive

B R Specialities; New Delhi; On-site; INR 450,000 - 650,000; Full time

Job summary

B.R. Specialities in Delhi is seeking an Executive in the Client Relations department to act as the primary contact for customers, ensuring exceptional service and satisfaction with our products and services.

You will respond to inquiries by phone and email, coordinate with departments to resolve issues, and process orders accurately for timely delivery. The role emphasizes maintaining customer records, supporting accounts reconciliation, and contributing to ongoing customer service improvements

Qualifications

• Primary point of contact for customer inquiries and ensuring customer satisfaction.
• Must respond promptly and professionally to inquiries via phone and email.
• Troubleshoot product, application, and order issues in coordination with departments.
• Process orders accurately and ensure timely delivery.
• Maintain and reconcile customer records and related documentation.

Responsibilities

• Respond promptly to customer inquiries via phone and email.
• Troubleshoot customer concerns regarding products, applications, and orders with other departments.
• Process customer orders accurately and efficiently, ensuring timely delivery.
• Gather and analyze customer feedback for product and service improvements.
• Maintain detailed customer records and account information; support with documentation and reconciliation.
• Develop and implement customer service initiatives to enhance satisfaction.
• Manage sampling process and sample store.
• Coordinate with Operations Manager for troubleshooting and actions.

Education

Diploma / UG level

Job description

EXECUTIVE

Department: Client Relations

Overview

Responsible for being the primary point of contact for customer inquiries, providing exceptional service and ensuring their satisfaction with our products and services

Scope of Work

1. Respond promptly and professionally to customer inquiries via phone & email interactions
2. Effectively troubleshoot customer concerns regarding products, application issues, and order fulfillment, in coordination with respective departments
3. Process customer orders accurately and efficiently, ensuring timely delivery and adherence to agreed-upon specifications
4. Gather and analyze customer feedback to provide data for improvement in product development and service delivery
5. Maintain detailed customer records and account information, along with maintaining & sharing relevant documentation and supporting with accounts reconciliation
6. Contribute to the development and implementation of customer service initiatives to enhance customer satisfaction
7. Manage sampling process & sample store
8. Troubleshooting & suggestive actions, in coordination with Operations Manager

Experience

Minimum 2 years

Industry

Manufacturing

Qualifications

Diploma / UG level