Customer Support Executive

Creamy Foods; Sector 10; On-site; INR 260,000 - 420,000; Full time

Job summary

Creamy Foods is seeking a dedicated Customer Support professional in India to handle queries, resolve complaints, and coordinate with internal teams for quick issue resolution. The role emphasizes maintaining detailed records, following up with customers, and ensuring a high level of customer satisfaction.

Ideal candidates will have excellent communication, strong problem-solving skills, and proficiency in MS Office. The position requires calm, professional conduct and a customer-first attitude.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer-handling and problem-solving abilities.
• Good coordination and follow-up skills.
• Proficiency in MS Office, particularly Excel.
• Ability to remain calm and professional while handling customer concerns.
• Strong attention to detail and time-management skills.
• Positive attitude with a customer-first approach.

Responsibilities

• Handle customer queries and complaints through calls, emails, and other communication channels.
• Understand customer concerns and provide timely and appropriate resolutions.
• Coordinate with Sales, Dispatch, Accounts, and other internal teams for quick issue resolution.
• Maintain accurate records of customer complaints, feedback, and follow-ups.
• Regularly follow up with customers to ensure their concerns are resolved satisfactorily.
• Identify recurring customer issues and coordinate with relevant teams for corrective action.
• Maintain professional communication and build positive customer relationships.
• Prepare and maintain customer support reports and MIS.
• Escalate critical or unresolved issues to the concerned senior/team lead.

Skills

Communication

Customer handling

Coordination

Time management

Detail-oriented

Customer-first attitude

Tools

MS Office

Excel

Job description

Key Responsibilities:-

• Handle customer queries and complaints through calls, emails, and other communication channels.
• Understand customer concerns and provide timely and appropriate resolutions.
• Coordinate with Sales, Dispatch, Accounts, and other internal teams for quick issue resolution.
• Maintain accurate records of customer complaints, feedback, and follow-ups.
• Regularly follow up with customers to ensure their concerns are resolved satisfactorily.
• Identify recurring customer issues and coordinate with relevant teams for corrective action.
• Maintain professional communication and build positive customer relationships.
• Prepare and maintain customer support reports and MIS.
• Escalate critical or unresolved issues to the concerned senior/team lead.

Required Skills:-

• Excellent verbal and written communication skills.
• Strong customer-handling and problem-solving abilities.
• Good coordination and follow-up skills.
• Proficiency in MS Office, particularly Excel.
• Ability to remain calm and professional while handling customer concerns.
• Strong attention to detail and time-management skills.
• Positive attitude with a customer-first approach.