Customer Care Executive

Athenese-dx; Chennai District; On-site; INR 250,000 - 400,000; Full time

Job summary

Athenese-dx in Chennai is seeking a diligent coordinator to monitor and manage the toll-free call system, ensure accurate routing, and document responses. You will handle customer queries and follow up until closure.

You will prepare periodic reports, coordinate with departments for prompt resolution, maintain trackers for travel and field staff, and ensure records of bookings and samples are up to date.

Qualifications

• Excellent verbal and written communication required.
• Strong coordination and documentation skills.
• Experience coordinating with multiple departments.
• Proficient in MS Excel and basic computer applications.

Responsibilities

• Monitor and manage the toll-free call system, ensuring accurate call routing, documentation, and timely customer response.
• Handle customer queries, resolve issues efficiently, and follow up until closure.
• Prepare periodic call reports and coordinate with concerned departments for prompt resolution.
• Maintain and regularly update the customer care call tracker.
• Coordinate travel ticket and hotel bookings for field staff and the VP as required.
• Maintain proper records of travel bookings, travel details, dates, and costs.
• Maintain and update the field staff joining kit tracker and coordinate delivery issues.
• Coordinate sample requests, dispatches, and follow-ups with field staff.
• Maintain sample request trackers and follow up on pending samples until completion.
• Prepare and submit instrument sales reports to VP Sales & Marketing on time.
• Monitor and follow up on the new joiners’ CVL list for timely completion.

Skills

Clear communication

Coordination

Customer handling

Documentation

Multidepartment coordination

Tools

MS Excel

Job description

Key Responsibilities:

• Monitor and manage the toll-free call system, ensuring accurate call routing, documentation, and timely customer response.


• Handle customer queries, resolve issues efficiently, and follow up until closure.


• Prepare periodic call reports and coordinate with concerned departments for prompt resolution.


• Maintain and regularly update the customer care call tracker.


• Coordinate travel ticket and hotel bookings for field staff and the VP as required.


• Maintain proper records of travel bookings, travel details, dates, and costs.


• Maintain and update the field staff joining kit tracker and coordinate delivery issues.


• Coordinate sample requests, dispatches, and follow-ups with field staff.


• Maintain sample request trackers and follow up on pending samples until completion.


• Prepare and submit instrument sales reports to VP Sales & Marketing on time.


• Monitor and follow up on the new joiners’ CVL list for timely completion.

Skills Required:

Good communication & coordination skills

Customer handling & problem-solving ability

Good follow-up and documentation skills

Proficiency in MS Excel / basic computer applications

Ability to coordinate with multiple departments