Customer Care Executive

MDIndia Health Insurance TPA Pvt. Ltd.; Chennai District; On-site; INR 250,000 - 400,000; Full time

Job summary

MDIndia Health Insurance TPA Pvt. Ltd. is seeking a customer service professional to handle calls, provide accurate information about products and policies, and resolve customer issues within defined timelines.

You will maintain professional communication, follow up on open cases, and coordinate with internal teams to ensure satisfactory resolutions. The role emphasizes customer satisfaction, quality metrics, and adherence to company standards.

Qualifications

• Excellent verbal and written communication skills.
• Good interpersonal and customer-handling skills.
• Strong problem-solving and negotiation abilities.
• Patience and a customer-oriented approach.
• Good listening and relationship-management skills.

Responsibilities

• Handle customer queries and complaints through calls.
• Provide accurate information regarding products, services, processes, and policies.
• Understand customer concerns and provide appropriate solutions within the defined TAT.
• Maintain professional and courteous communication with customers.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Coordinate with internal departments to resolve customer-related issues.
• Maintain accurate records of customer interactions, complaints, and resolutions.
• Escalate complex or unresolved issues to the appropriate department or supervisor.
• Meet defined customer service, quality, and productivity targets.
• Follow company policies, processes, and customer service standards.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem solving

Negotiation

Patience

Listening

Relationship management

Teamwork

MS Office basics

Tools

MS Office

Job description

Key Responsibilities

• Handle customer queries and complaints through calls.


• Provide accurate information regarding products, services, processes, and policies.


• Understand customer concerns and provide appropriate solutions within the defined TAT.


• Maintain professional and courteous communication with customers.


• Follow up with customers to ensure issues are resolved satisfactorily.


• Coordinate with internal departments to resolve customer-related issues.


• Maintain accurate records of customer interactions, complaints, and resolutions.


• Escalate complex or unresolved issues to the appropriate department or supervisor.


• Meet defined customer service, quality, and productivity targets.


• Follow company policies, processes, and customer service standards.

Required Skills

• Excellent verbal and written communication skills.


• Good interpersonal and customer-handling skills.


• Strong problem-solving and negotiation abilities.


• Patience and a customer-oriented approach.


• Good listening and relationship-management skills.


• Basic knowledge of MS Office and computer applications.


• Ability to work independently as well as in a team