Customer Relationship Executive

Bright Metals; Jaipur; On-site; INR 350,000 - 470,000; Full time

Job summary

Bright Metals in Jaipur is seeking an Order Processing Executive to manage end-to-end sales administration for Unit-3 and Unit-2 with accuracy and timeliness. You will handle invoicing, dispatch coordination, ERP data entry, and customer onboarding, while maintaining records and providing after-sales support as needed.

The role requires strong communication and collaboration with accounts, production, quality, and dispatch teams, and proactive handling of inquiries and documentation.

Responsibilities

• Handle the processing of all orders with accuracy and timeliness for both Unit-3 and Unit-2
• Coordination with all Customer for schedules, dispatches, payments and all other sales related works.
• Generate Sales Invoice & E-Way bill
• Proactive in replying emails and whats app
• Send Invoices and dispatch details to Customer by mail on a daily basis.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well
• Respond to complaints from customers and give after-sales support when requested
• Update various Google Sheets related to sales, dispatches, invoice, marketing, historical pricing database, margins, payments, etc.
• Prepare and keep records of Quotations, PI, Contracts, Credit Notes, Debit Notes etc according to customer's requirements.
• Maintain and update existing and prospective customer databases
• Inter-departmental Co-ordination (with accounts, production, quality, dispatch etc.)
• Sales order hedging and keeping records.
• Creating and updating sales records, inquiries, quotation, sales orders, invoices, PI, debit notes, credit notes, customer database etc. on ERP
• Customer on-boarding and KYC
• Customer relationship managing festival wishes, birthday wishes, customer feedback etc.

Job description

Role & responsibilities

Handle the processing of all orders with accuracy and timeliness for both Unit-3 and Unit-2

Coordination with all Customer for schedules, dispatches, payments and all other sales related works.

Generate Sales Invoice & E-Way bill

Proactive in replying emails and whats app

Send Invoices and dispatch details to Customer by mail on a daily basis.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well

Respond to complaints from customers and give after-sales support when requested

Update various Google Sheets related to sales, dispatches, invoice, marketing, historical pricing database, margins, payments, etc.

Prepare and keep records of Quotations, PI, Contracts, Credit Notes, Debit Notes etc according to customer's requirements.

Maintain and update existing and prospective customer databases

Inter-departmental Co-ordination (with accounts, production, quality, dispatch etc.)

Sales order hedging and keeping records.

Creating and updating sales records, inquiries, quotation, sales orders, invoices, PI, debit notes, credit notes, customer database etc. on ERP

Customer on-boarding and KYC

Customer relationship managing festival wishes, birthday wishes, customer feedback etc.

Preferred candidate profile

Manufacturing Industry