Territory Service Executive

Cnergy Incorporation; Chennai District, Delhi; On-site; INR 260,000 - 380,000; Full time

Job summary

Cnergy Incorporation in Chennai is seeking a Service Executive to build strong client relationships and deliver excellent customer service. The role involves relaying technical product information, addressing queries and complaints, and coordinating meetings and events.

Freshers or candidates with medical equipment service experience are welcome. Strong communication, presentation and negotiation skills are essential, along with proficiency in MS Office and related software.

Qualifications

• Diploma or BE in Biomedical Engineering, EEE, or Instrumentation is preferred.
• Fresher or experience in medical equipment service is acceptable.
• Strong communication, presentation and negotiation skills are required.
• Proficiency in Microsoft Office and other relevant software programs.

Responsibilities

• Establishing and maintaining effective working relationships with clients by providing excellent customer service
• Ensuring that clients receive prompt responses to queries or complaints
• Following up with clients to ensure that their needs are met and that they are satisfied with the service provided
• Relaying required technical product information to customers.
• Resolving customer complaints brought to your attention.
• Support in Planning, organizing, and conducting business meetings and events such as conferences, seminars, and workshops.
• Cultivating solid relationships with clients through the provision of exceptional after-sales service.
• Creating a positive onboarding experience for new clients.
• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
• Filing customer records, including contact information, purchases and billings.
• Conducting surveys and writing reports based on customer feedback on products and services.
• Identifying ways to overcome clients' initial dislike of company products.
• Optimizing client experience by addressing Treasurer or AT service-related requests.
• Ensuring compliance, operational risk controls in accordance with the company or regulatory standards and policies.

Skills

Communication

Presentation

Negotiation

Customer service

Education

Diploma or BE in Biomedical Engineering / EEE / Instrumentation

Tools

Microsoft Office

Job description

Designation: Service Executive

Summary:

We are looking for an energetic and highly skilled Service Executive to perform the below mentioned Roles and Responsibility.

Roles & Responsibilities

• Establishing and maintaining effective working relationships with clients by providing excellent customer service
• Ensuring that clients receive prompt responses to queries or complaints
• Following up with clients to ensure that their needs are met and that they are satisfied with the service provided
• Relaying required technical product information to customers.
• Resolving customer complaints brought to your attention.
• Support in Planning, organizing, and conducting business meetings and events such as conferences, seminars, and workshops.
• Cultivating solid relationships with clients through the provision of exceptional after-sales service.
• Creating a positive onboarding experience for new clients.
• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
• Filing customer records, including contact information, purchases and billings.
• Conducting surveys and writing reports based on customer feedback on products and services.
• Identifying ways to overcome clients' initial dislike of company products.
• Optimizing client experience by addressing Treasurer or AT service-related requests.
• Ensuring compliance, operational risk controls in accordance with the company or regulatory standards and policies.

Requirements

• Any Diploma or BE/Preferably Biomedical engineer, EEE or Instrumentation
• Fresher or experience in medical equipments service field
• Communication, presentation, and negotiation skills
• Proficiency in Microsoft Office and other relevant software programs