Sr Customer Service Executive - Service Delivery & Management

Tata Communications; New Delhi; On-site; INR 300,000 - 450,000; Full time

Job summary

Tata Communications in Delhi is seeking a project coordinator to ensure timely delivery of customer orders and coordinate daily activities. You will monitor progress, resolve issues, and maintain project documentation.

The role involves analyzing data, preparing reports, and contributing as a full team member on key projects, while responding to customer queries promptly and updating workflows and repositories.

Qualifications

• Graduate degree or equivalent experience.
• 0-4 years of relevant experience.

Responsibilities

• Proactively monitoring project progress
• Resolving issues and initiating appropriate corrective action
• Creating reports and project documentation
• Analysing databases, doing quantitative and qualitative research
• Regularly participates in important projects or activities as a full contributing team member.
• Respond to customer queries in a timely manner.
• Update Project Management Workflow and Project document repository

Job description

Broad outline of the Role

• Responsible for project execution and daily co-ordination to ensure that customer orders are delivered within the committed timelines. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcome.

Minimum Qualifications Experience

• Graduate and/or equivalent experience.
• 0-4 Years experience

Other Knowledge Skills

• NIL

Key Responsibilities

• Proactively monitoring project progress
• Resolving issues and initiating appropriate corrective action
• Creating reports and project documentation
• Analysing databases, doing quantitative and qualitative research
• Regularly participates in important projects or activities as a full contributing team member.
• Respond to customer queries in a timely manner.
• Update Project Management Workflow and Project document repository