CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Anand; On-site; INR 250,000 - 350,000; Full time

Job summary

PeopleStrong in Anand (Gujarat, India) seeks a Graduate to promote lending services, drive cross-sell/up-sell opportunities, and manage daily transactions with accurate records.

The role emphasizes customer acquisition, relationship building, and helping clients improve their financial wellbeing, with freshers or 1 year of lending/financing exposure welcomed.

Qualifications

• Graduate with knowledge of lending/financial services.
• Strong cross-selling and upselling abilities.
• Excellent communication in local language and English.

Responsibilities

• Promote and maintain positive relations with customers and prospects.
• Drive cross-sell and up-sell opportunities for products and services.
• Handle day-to-day transactions and maintain data/records.
• Retain customers by contributing to their financial well-being.

Skills

Cross Selling

Upselling

Process Knowledge

Business Development

Communication Skills

Education

Graduate

Job description

To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.

Promote and maintain positive relations with all contacts, customers, and potential customers

Achieve desired level of productivity to meet & contribute towards branch profitability targets.

Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.

Conduct promotional activities for marketing and drive referral programs for customer acquisition

Responsible to handle day to day transactions and valuables.

Maintain all data and records related to daily transactions

Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

Process Knowledge/ Orientation

Cross Selling / Upselling Skills

Business Development

Communication Skills – Proficiency in local language and English

Role Requirements

Educational Qualification – Graduate

Experience – Freshers / 1 year experience in lending / financial services