Customer Service Executive

Muthoot Fincorp Ltd.; Mulabagilu; On-site; INR 150,000 - 210,000; Full time

Job summary

Muthoot Fincorp Ltd. in Karnataka seeks a branch executive to handle day-to-day business transactions, respond to customer queries, and ensure service quality through proper process adherence.

The role focuses on increasing branch business via development activities and cross-/up-selling of products and services. Based in Mulabagalu, you will promote products, maintain records, and build positive relationships with customers and contacts while aiming for operational efficiency and timely

Qualifications

• Graduate or postgraduate degree, preferably BCOM/MCOM.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with all contacts, customers and potential customers.
• Promotes the products and services; cross-sell and up-sell products at every opportunity.
• Handle day-to-day transactions and valuables; maintain data and records of daily transactions.

Skills

Prevent & Solve Problem

Logical thinking

Result orientation

Initiative

Creativity and innovation

Perseverance

Team work and cooperation

Flexibility

Pleasant and Smart

Education

Graduate/Post Graduate (Preferably -BCOM/MCOM)

Job description

Tohandle day to day business transactions, customer queriesandprovideeffectiveresolution,ensurequality ofbusinessthroughproperprocessadherence.Increase the Branch business through business developmentactivities, consistently cross-sells and up-sells and Promotesmultipleproductsandservices.

Areas of Responsibility

Toensurequalityofbusinessandoperationalefficiency throughproperprocessadherenceandfacilitatesmooth functioningofbranches.Promoteandmaintainpositiverelations with all contacts, customers and potentialcustomers Promotes the products and services;consistently cross-sells and Up-sells products at everyopportunity. Responsible to handle day to daytransactionsandvaluables.Maintainalldataandrecordsrelatedtodailytransactions

Special Requirements (if any)

Graduate/Post Graduate(Preferably -BCOM/MCOM )

Compensation Band

Based on Market Standards/Internal norms

Entitlements

Null

Assets Required

Null

Skill Sets

• (a) Ability to Prevent & Solve Problem
• (b) Logicalthinking
• (c) Result orientation
• (d) Initiative
• (e) Creativityand innovation
• (f) Perseverance
• (g) Team work and cooperation
• (h) Flexibility
• (i) Pleasant and Smart

Communication Skills

Conversant in local language and English

Remarks

HandledaytodayBranchBusinessTransactionandserving walk-inCustomers