Customer Service Executive

Tata Capital; Mumbai Suburban; On-site; INR 279,000 - 502,000; Full time

Job summary

Tata Capital in Mumbai is seeking a customer service professional to handle inquiries and assist borrowers with two-wheeler loan-related requests. You will maintain accurate records of interactions and coordinate with internal teams to ensure smooth service delivery.

The role requires strong communication skills across channels and the ability to escalate complex issues to senior management when necessary. Experience in financial services is a plus; training provided.

Responsibilities

• Handle customer inquiries and resolve issues professionally and promptly.
• Provide excellent customer service through various communication channels.
• Process and manage customer requests related to two-wheeler loans.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure seamless service delivery.
• Identify and escalate complex customer issues to senior management when necessary.

Job description

• Handle customer inquiries and resolve issues professionally and promptly.
• Provide excellent customer service through various communication channels.
• Process and manage customer requests related to two-wheeler loans.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure seamless service delivery.
• Identify and escape complex customer issues to senior management when necessary.