Customer Service Executive

Tata Capital; Bareilly; On-site; INR 180,000 - 260,000; Full time

Job summary

Tata Capital in Bareilly, India invites applications for a customer service role focused on assisting customers, resolving queries, and processing requests. You will work with multiple channels to ensure smooth interactions and accurate record-keeping.

Candidates should have strong communication skills, a customer-first attitude, and the ability to escalate issues when needed. Training and growth opportunities are available within the Tata Capital network.

Qualifications

• Experience handling customer inquiries.
• Strong communication across channels.
• Ability to escalate issues when needed.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through multiple channels.
• Process and manage customer requests and transactions efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to improve customer satisfaction.
• Identify and escalate issues to senior management.

Skills

Customer service

Communication skills

Job description

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through various communication channels.
• Process and manage customer requests and transactions efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to improve overall customer satisfaction.
• Identify and escalat potential issues or concerns to senior management.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.