Customer Service Executive - Two Wheeler Loans

Tata Capital; Buxar; On-site; INR 250,000 - 350,000; Full time

Job summary

Tata Capital is seeking a customer service associate to handle inquiries and resolve issues across multiple channels, ensuring smooth transactions and high satisfaction.

You will maintain records, collaborate with internal teams, and escalate potential concerns to senior management as needed.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through various communication channels.
• Process and manage customer requests and transactions efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to improve overall customer satisfaction.
• Identify and escape potential issues or concerns to senior management.

Job description

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through various communication channels.
• Process and manage customer requests and transactions efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to improve overall customer satisfaction.
• Identify and escape potential issues or concerns to senior management.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.